Privacy Policy
Learn how Ebakx collects, uses, and protects your personal information.
This Privacy Policy describes how Ebakx ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from ebakx.com.
Personal Information We Collect
We may collect the following types of information: contact details including your name, shipping address, billing address, phone number, and email address; payment information processed securely through our payment gateways; order information including items purchased, transaction details, and order history; device information including browser version, IP address, time zone, and how you interact with our website; and account information including your username, password, and preferences.
How We Use Your Information
We use the data collected to: process orders and send confirmations and invoices; respond to customer inquiries and support requests; arrange shipping and delivery; send relevant communications about your order; analyze website usage to improve our services; screen orders for potential fraud; and comply with legal obligations.
Sharing Your Information
We may share your information in the following circumstances: with shipping carriers and logistics providers solely for delivery coordination; with payment processors to securely handle transactions; with trusted third-party service providers who assist us with operations; and when required by law to protect rights, property, or safety. We do not sell your personal information to third parties.
Security of Your Information
We implement administrative, technical, and physical safeguards to protect your personal data including secure HTTPS encryption, secure hosting infrastructure, and monitored access controls. However, no security system is completely foolproof and we cannot guarantee absolute security of information transmitted online.
Data Retention
We retain your personal information only as long as reasonably necessary for order fulfillment, customer support, accounting, fraud prevention, and legal compliance.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@ebakx.com to request deletion.
Your Choices
You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. You can also opt out of receiving marketing communications by contacting us.
Cookies
Our website uses cookies to improve your browsing experience and remember your preferences. You can control and manage cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.